Crate And Barrel Overview. Founded in 1962, Crate and Barrel, Holdings (CBH) is an industry-leading home furnishings specialty retailer, including the brands Crate and Barrel, Crate and Kids, CB2, and Hudson and Grace. Modular Crate and Barrel sectional sofa with removable/washable white denim covers. So I averaged it out to 3. I tried to explain all of this, but after Crystal shoulted at me that she "wasn't finished speaking," I finally got tired of Crystal being nasty to me and asked for the manager. The problems started with our original delivery. The woman I spoke with was rude and told me that the information I was given was wrong (by the initial sales person) and the only option was to change the delivery date (to wait another week after already waiting 3 weeks for the first delivery date). I said, "but they're ringing up at full price." No wonder the customer service in the store is so poor! Maria, one of the salespeople there, was *fantastic*. I went in and talked to very nice young man and I purchased another table that had similar features, but made out of a different type of wood. this website. Well, our chairs were... My review of the store, the furniture I purchased and my sales rep is 5 stars. However, even in store pick up is an eventful experience. The option to have your receipt e-mailed to you is a nice perk, and I sometimes get coupons in the mail with my catalogs. He worked with me without ever telling me the store had closed. Prefer a bed in the guest room? For the sofa and the cover I didn’t spend more than $ 750. Nothing is in stock and it takes weeks sometimes months to get anything e.g. With over 100 stores in the U.S. and Canada and franchise partners in 9 countries, the company is an international destination for modern furniture, housewares and decor, connecting the work of artisans and designers from around the world to more than 100 million customers each year. Crate & Barrel feels larger in person, because in addition to their cooking section, they also have sections for furniture, decor, and home stuff. What completely turned me off was when Jennifer told me " let's not worry about the amount of the card, you just get that bed and then we can see what the amount is". Get some more ideas for wall art or wall accents with these 15 stunning designs you can create. 78 reviews of Crate and Barrel "Check out their Web site first for an idea of the style and price range here. I was relieved and happy plus very happy to have given Mike that sale. I give it 2 stars instead of 1 only because they loaned us floor chairs when our order was over 1+ month late (but paid for in it's entirety 2 + months ago). But we also give our current assortment an annual checkup to make sure they’re all safe, healthy and happy. Wonderful piece and very sturdy. I asked her what the price was going to be. This doesn't make things easy because I work for a living. Crate and Barrel, you make this girl very happy! The large Dutch oven is perfect for braising, roasting, and stewing all winter long. While customers enjoy the appearance of these beautiful tables, some have mentioned issues with delayed deliveries as well as some of their tables showing signs of wear much sooner than expected. The furniture I bought from more expensive sellers, on the other hand, often got stained and fell apart within a few years. I love Crate and Barrel for gifts, home items for myself, and getting something from a registry. After all, they have to live with them too. No signing random pieces of paper. Yes, the prices are a bit high but just love their stuff. Joey provided no value. Needed a couch so I went shopping. Checkout the help docs for more information. I must have sent 40+ emails back and forth. And in seven vibrant shades, it will be hard to choose just one to take home with you. BEWARE OF WHO YOU BUY FROM. Here is the response I got from them: Your review cannot be approved for one or more of the following reasons: - mentions a competitor - directs business away - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity - raises product quality/safety concerns So yah, if they moderate every review to those guidelines then they only accept positive reviews. This Crate and Barrel, indeed, has a fabulous furniture selection. The Crate and Barrel store is essentially a showroom - EVERYTHING must be ordered. Have shopped here for many years, and always been happy with the merchandise and overall experience, whether for small household items or major furniture. Another reason to love this store! We loved her last decor collaboration with Crate and Barrel, and we're excited to share our favorite items from her new Leanne Ford for Crate and Barrel Fall Collection as well as from the Leanne Ford for Crate and Kids Collection. Crate and Barrel Dining Chair Look Alike. As this point I really did not care if I did or did not get the bed as I was feeling disgusted with the entire experience. Crate & Barrel offers grills and cooking tools, too. Each piece is made from hard-anodized aluminum, PFOA-free non-stick coating, and features stainless steel handles. 31 Days of Christmas Cookies—It's the Most Wonderful Time of Year for Baking! I paid for the item to be brand new, not used. I called and was on hold for 40 mins before I gave up and tried text. This online only-product is 30 percent off at Crate and Barrel for Cyber Monday. Top Budget Alternative: Browse Wovenly RugsUnlock The Coupons. It is nice that though that there is a separate entrance from the "mall.". There is plenty of parking at Park Meadows, but it is usually very crowded. The pros: Modern and artistic lighting options. Beyond the bigger items, stores also carry decor, dinnerware, and lighting. to get the best understanding possible. Layout is wonderful and easy to navigate. Even so, there are some instances where customers brought up issues with durability and longevity of the specific furniture item they purchased. The employee I spoke to insisted that I or my handyman put this dent in this heavy, solid, stainless island (the package wasn't damaged so obviously was defective when it left their factory). I said, "those are on sale." lamp, drapes, and curtains. After spending tens of thousands of dollars at their store, one would think they would have been more gracious. We purchased a beautiful wood block table that cracked. What she doesn't tell you is that the delivery company will not give you your time slot until the day before your delivery! Each individual forwarded to the next, to no avail. We purchased a beautiful wood block table that cracked, due to the dry climate in Denver. Ok, not a problem. This particular store is clean and organized. If they tell you they'll mail you a gift card, get it in writing 3. A woman named Candy called and after going back and forth on reasons why I could not have the bed delivered for yet another week, Candy confessed that the real reason the bed could not be delivered was that it had been damaged and they had to order a new one. Whether you're looking for Staub cast iron pans or new dining room seating, you'll find exactly what you need for a great price today. She remembered me, and we sat down and I went for a Bowery bed, a bunky board, a mattress, pillows and one set of sheets to get me going. She told me she IS the customer service manager. For their dining tables, Crate & Barrel carries 100 different models with styles including round marble tables, long wooden tables, tables with a cement top, glass top tables, pedestal tables, parsons tables, and even geometric-shaped tables. Still not fair for defective merchandise. Shoppers can extend their home's style out onto the patio or deck with this brand's outdoor collection. After much waiting, they finally give me some of my items and tell me I have to wait even longer for the rest. Never a bad Experience Purchased several Items over the past several years. ******************* Update: So got an email on 3/28, apparently there had been a delay in the vendor getting the fabric for the couch, however, surprisingly, it arrived earlier then expected, WOW!, ha, so now my ETA is set for end of April. If you are looking for sofas, I'd highly recommend the Sofa Company in Santa Monica. Hugely disappointed in this place. I could spend days in the housewares dept. Explore the best in fall perennials and start planning your autumn garden's layout. We told him that we wanted the delivery on a specific date when we were available after 12 noon and specially said that we were only available for the delivery in the afternoon. The Land of the Nod sells home furnishing and gifts for children. It's usually quiet and has comfy sofas and beds to check out. Amazing. I got a call from the warehouse; it won't be delivered until Nov. 2. Crate & Barrel is a well-known chain of over 120+ home furnishings retail stores in the US, Canada, and worldwide with a mission to help customers 'Welcome Life In'. and slipcovers. Customers should not be given the run-around or treated so dismissively. The cons: Some shoppers have brought up durability issues with certain models and fabrics, while others have mentioned delivery issues. I bought some furniture there from Sonja. I've seen some of the stuff online and in their catalogs- assuming that it would be out of my price range. Crate and Barrel and CB2 have been great over the years for when I want to kick up a slightly more modern vibe at a moderate price. Crystal said they would refund my shipping cost and she would reschedule the delivery for a week later. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. We finally got our full order a couple days later. I drove 40 minutes to go pick up my items to be told they were already picked up. Wish my backyard is done soon, so I can add patio furniture. Never ordering furniture from them again unless given a specific date and time when it would be delivered upon purchase....which is highly unlikely. They make you stand in the freezing hallway to pick up items at the warehouse. Location: Pain in the ass and too congested Parking: Ok, not stellar Selection: Good Service: Very good I had a great experience buying my Sloane shelves here (best shelves ever, btw). Part-interior-designer, part-sales-consultant, he was so patient and took us through so many great pieces in the store with such knowledge, I wouldn't have been able to do the purchase all by myself. Not to mention all the other goodies from dishes to pillows to glassware. 0 or even negative stars go to my experience with the Estelle mirror purchase. See how it all works here. Some longevity problems were mentioned on certain sofa and sectional models. The furniture is on the first floor, and the every day items are upstairs. When does Crate and Barrel have sales during the year? I received an email from the representative at the store that helped me stating that my couch had started production on 2/27/18. This location is right at Fashion Square. Sitting in my Queen Ann chair, waiting for Darren to come home from Tate Advertising, so I could smother him with my bewitching kisses. (He did give me a phone number that he claimed was "corporate" and that turned out to be disconnected.) THEY HAVE EVEN CHANGED THE CHAIRS BECAUSE THEY KNOW IT WAS A PROBLEM. ?Their product in my opinion is DEFECTIVE and should be replaced FOC. Great assortment of furniture and accessories. This is the biggest Crate and Barrel that I have ever visited. Go on-line and you can find anything you want from Crate and Barrel for a lot less and NO hassles or horrible treatment. These dining chairs from Crate and Barrel are great for families as they can take a beating, and wipe clean easily. I love their glassware, cookware and gadgets. After hitting almost every furniture and home store in the area, I can say that this one outshines them all. The great sale price in honor of Cyber Monday. I walked into this store looking for a new bed and couch. Getting help in the furniture department takes forever and the helpfulness of the sales person varies greatly. Holy pa-hey-sesus. ), C&B is the place to find modern, on-trend pieces.... and don't shy away from the sales section! I found a Sectional Sofa Crate & Barrel on Craigslist with 4 years of age. When it comes to their sectionals, Crate & Barrel has 36 different models starting at just over $2,000 but can go up to $9,000+ depending on the configuration and fabrics you choose. 82 Crate And Barrel Reviews and Complaints @ Pissed Consumer Crate and Barrel. Crate and Barrel Vase Look Alike. Shop Now: Nespresso by De'Longhi VertuoLine Evoluo Deluxe Bundle, $174.30 (originally $299), It's no secret that Leanne Ford, the star of HGTV's Restored by the Fords, is one of our all-time favorite designers, creating spaces and pieces that are approachable and laid-back, with a timeless elegance to them. I haven't bought any new furniture for my apartment in twenty years (older, single guy), so was completely overwhelmed at the idea of this kind of shopping. Chris was quite busy that day with other couples and I ended up waiting a lot longer than I hoped just to update an order and ask for a coffee table suggestion. So today a woman named Jennifer called me out of the blue and totally at random. This is at 9 am. Learn how to minimize the spread of germs with an extra few seconds of scrubbing. But the missing deliveries and the poor way customer service handled it initially left me with a bad impression. Let's just forget about any of the conversations that preceded her call. Crate and Barrel operates a chain of stores that retail indoor and outdoor furniture, home accessories, and kitchenware. Furnish homes from top to bottom with the vast selection at Crate & Barrel. I therefore always recommend C&B to people who have pets, kids, or are just hard on their stuff. Got an email on the 3/29 from C&B stating that my couch was ready to schedule delivery. Eventually, we found the sectional we wanted and spent some time talking to Chris. Shopping for big ticket items like furniture can be stressful, but we had a great experience at C&B. As I waited I noticed an upper loft area with a few other pieces that I hadn't seen the day before. I have company coming and I need a table. You are much better ordering anything you want on-line as trying to order furniture in the store is a never-ending hassle. This whole thing make NO sense. I have been a long time customer of C&B and have never had an issue like this but after the treatment I received, I will be finding a new place to spend my money. Today's top Crate and Barrel coupon: Free Shipping Everyday Over 2000+ Items. This is a really comfy sectional and is just too big for our house. Companies. I HAVE SPOKEN TO STORE MANAGER AND CORPORATE FOLKS. I got a replacement and about 9 months later a loud pop, and the table cracked again. Create your ideal living space. Móveis e Decoração da Crate&Barrel. After 5yrs the 100%leather chairs have cracked and pieces have fallen off. Two foot injuries resulted from headboards attached to the beds separating from the frame. What? I was clearly getting nowhere. If you absolutely must go to a Crate and Barrel, this is the one to go to as there is parking right underneath the building. They moderate all reviews. Helen being a great sales lady called me to see if she could save the deal. Wonderful Brand People who work there truly have a passion for the brand, it’s history, and it’s people Tending towards more muted colors and styles, Crate & Barrel has design options such as solid color rugs, patterned rugs, neutral rugs, traditional rugs, abstract rugs, and geometric rugs. Robert ** in the Crate & Barrel Boston store was amazing and helped us furnish a new apartment in Boston within the space of 2 days. I had a bad experience, and your job as the manager is to correct that. Another popular pick of Crate & Barrel shoppers are their dining and kitchen furniture options such as dining tables, dining chairs and benches, bar carts and cabinets, and bar stools. It took more than two months to receive our furniture. Shame on them! Now they say they cannot anything for 11 days. I've purchased numerous items here and deliveries take place on time! The delivery was accepted by my nanny, who was assured that this thing was in fact the "Dahlia Wall Mirror" that I ordered. I found a new mug on the shelf, brought it up to the counter, the sales associate looked at it, wrapped up the new one, and handed it to me. She informed me that they were currently out of stock but they should be able to have it delivered out by the end of the month. We are. Crate And Barrel was first mentioned on PissedConsumer on Jun 10, 2011 and since then this brand received 82 reviews.. Crate And Barrel ranks 286 of 1470 in Furniture and Decor category. May 24, 2019 - Now Crate & Barrel completes your home with an exclusive collection of 35 interior paints inspired by the purity of an artist's palette. Eventually, we got it all figured out and he did a great job getting everything ordered properly. He earned it. From which platforms to use and the best books to read, bibliophiles share their advice. If you’re shopping for a new couch, now is the time to buy from Crate and Barrel. Well priced furniture that is MADE WELL and great staff. Ours here in SLC feels giant- it took me quite awhile to meander through the entire store and snap these photos. Tabletop and Bar. Have you been into either store recently? The furniture is high quality and the prices are reasonable. Just good 'ole Jennifer and her solution. I had found about a dozen similar beds on-line all with credit card protection and warrantees. I went away, thought about what I'd looked at, looked at other things in other stores, and came back a few weeks later. Wow... what an experience I had here! Figure yourself out! The cons: Some delivery issues such as delays and longevity concerns for certain table models. The salesperson we met at the front gave us some tips and then let us wander. The sales person told us that we'd be called 2 days prior to "schedule the delivery". She listened to me, knew all of their product line including items not on display, was friendly and empathic. Great comfortable furniture as well! I went there to furnish our new house and with a laundry list of about 15 different items, I was amazed to find almost half of them, and some at their floor sample sales! Needless to say we will be canceling our order and purchasing items elsewhere. But heaven forbid you should need help with a return. This review is for the order and wait process. After no response in 4 days and several e mails plus a call to corp. they offered 70%. In the early stages of designing her much-awaited second collaboration with Crate & Barrel, Leanne Ford took a trip to Lisbon; but where most of our souvenir hunting usually just results in a new catchall bowl, hers formed the basis of an entire collection.“I love ceramics—I love the feeling of beautiful, heavy pieces,” Ford tells us. Ahead, we're sharing our favorite products that are on sale at Crate & Barrel for Cyber Monday. 2. Within a year the teak wood bed fell apart. Sure would have been great Jennifer! Not only does luxury furniture have that wow factor, but it also lasts longer too. 210cm long, 95 deep; 80cm high. AND then she tried to tell me that I would be charged a $35 fee for changing the delivery date. If I had known it was going to take 3 months to get dinning room chairs I probably wouldn't have bought them. Holy pa-hey-sesus. I've bought furniture from about ten different stores in my life, and the pieces I've gotten from Crate and Barrel have been by far the most durable and long-lasting. You can still manage your content as before and you can now invite others to manage your content too. Keep everything from your countertops to your dining room chairs germ-free. Shoppers love the modern designs and color options available for Crate & Barrel's sofas and sectionals, although there are a few shoppers who brought up problems with delays and their custom sofa not being delivered by the promised date. I feel bad for the store employees because Crate & Barrel obviously has a problem with their customer service and delivery. I received a letter in the mail from their manager thanking me for shopping with them and NO GIFT CARD WAS INCLUDED. I even asked why no one has offered this option before in the past and her response was we don't typically offer that option unless specially asked for it. You can get exactly what you want for much less than you would pay here. Why would I waste my time when there are COUNTLESS other furniture stores across this city with customer service that is far superior. Our fall-focused indoor and outdoor decorating ideas are guaranteed ways to make the perfect first impression when family and friends come calling on Thanksgiving—or any day during the season. The circuit metal wall candle holder fits eight tall and six short glass votives to create a candle mural. The design process at Crate and Barrel always starts with the same thing: information gathering. This clever person tells me " don't worry about the price " let's just get you the bed " You will also get a gift card good at the store ". I don't understand how C&B can be so irresponsible and not be able to accurately guesstimate their production schedules. It will be some cost up front but avoid future frustration over the poor quality originals. None of the sales people were pushy and they were all willing to help. The retailer does release a few sitewide sales throughout the year typically towards the end of each season and around the holiday season. Lessons learned: 1. Too good to scroll to the past, don't wait to take your savings. But $60 is a little steep, so I decided to hunt for a better deal. First, we got the Crate and Barrel credit card and it was sent to the wrong address. Very, very poor customer service! (just being honest). Crate and Barrel is expanding a viewing feature on its website that uses augmented reality (AR) to give customers a better sense of how furniture will fit and look in their rooms, for example. Purchased over $11000.00of leather and wood furniture. For example, Nordstrom's and if Nordstrom offered an expansive home furniture section I would shop there in a heartbeat. purchasing Crate & Barrel Barrington sofa in camel/need help with chairs, other furniture in room! This is the first time I order furniture from C&B. Today's Crate and Barrel Top Offers: Free Shipping Everyday Over 2000+ Items; Up to 60% Off Clearance; Total Offers: 50: Coupon Codes: 2: Free Shipping Deals: 7: Best Discount: 60% off: Shop Crate and Barrel has two sister stores. You heard me. It took 20 minutes for me to return a carpet swatch. Crate and Kids. Confession: Sometimes we pay a visit to Crate & Barrel just to pretend we live in a modern, stylish and impeccably decorated home. I found a blue Polish Misa vase on sale for $24.95 which was over 50% off. He told me I would have to package the incorrect item (not going to happen) and I was going to have to be home to sign because they would only accept my signature. • Browse our Re… I sat on the couch and to my shock I liked it, so I stayed on that couch and enjoyed it's comfort until Mike walked over to me now back from lunch Once again he worked with me to make sure the I was absolutely sure about the couch and then I had him write it up Along with the bar stools and then I also ended up with an area rug. Shoppers appreciate the nice designs of Crate & Barrel's lighting options, although there is some feedback about the durability and perceived quality of certain lighting pieces. Furniture shopping is an oftentimes tedious and mundane task. The woman I spoke to at the Short Hills store was extremely unhelpful and obnoxious. Crate & Barrel's sofas options include both leather and fabric sofas, sleeper sofas, loveseats, daybeds, and tufted sofas ranging in price from $1,000 up to $5,500+. My receipt also said delivery is early December, which is about 6 weeks from the purchase date. My sales rep, Mike Dion was awesome. At 6 pm after calling the Short Hills store over and over again I am told the that king sized slats are on back order for one month. Be wary of the reviews for items directly on the C&B website. This was my first big purchase at Crate & Barrel and I will certainly go back. I called the store (as per the instructions on my order form) and spoke to Crystal, who is possibly the rudest person I've ever encountered in my entire life. Be sure to download our complete guide here! Save it to Favorites. Save big on this essential piece from Le Creuset. Because of the negative experiences, I pretty much decided to just buy something on the internet. She said couch was still not ready to be scheduled. They have great furniture and home accessories too. A typical day at Crate&Barrel is productive and fun with coworkers, until it comes to its management team. They tried to replace it 3 times , every time they delivered mirrors with rusty corners. So I asked Crate & Barrel for some help, since the mattress was after all, uniquely made by Simmons FOR Crate & Barrel. She came out of her office and I told her who I am. Like all things you read on the Internet, understand there is no better judge than yourself. In addition, they report that there is no manifest / no tracking available so it's a big surprise every Friday when they unload the truck from Chicago. Martha Stewart is part of the Meredith Home Group. There is no excuse for this business model in today's world. Now, you'll be able to whip up cappuccinos, lattes, and macchiatos at the drop of a hat. When you need a comforting meal but don't have a lot of time, whip up one of these fast pasta recipes. An update to my review regarding the sofa we purchased September 2. After having a very pleasant experience picking out all of the furniture for our new home and spending lots of $$$ here, everything went down hill. Shop Now: Le Creuset Signature 6.75-Qt. She said, "oh yeah" and stared blankly at me. Not bad considering the quality. The reason why I make it lose a star, is because of the escalator inside the store. Amazingly friendly and helpful staff. Jennifer starts to tell me that she can bring the bed to me the next day and wasn't that great? I finally had to ask my magic question "can I pay extra to select my delivery time" did she finally respond with yes! They always sound like they have better things to do that look up your order and try to surmise when it will arrive. UNREAL You replied and what did you really say NOTHING. Additionally, their furniture is incredibly boring. Damien, the sales manager there, was absolutely wonderful. If you love the forgiving nature of nonstick cookware when preparing eggs, fish, or anything else, this 10-piece set is for you. Select from furnishings for the whole house. Crate and Barrel is a privately held company owned by the Otto Group of Hamburg, Germany. After two failed deliveries, do to the time slots not fitting my schedule, and serval long phone calls to Crate and Barrel about the unknown delivery times. His customer service skills are top notch Crate and barrel is very lucky to have him. After the Segals sold their share of Crate and Barrel, The new CEO appointed was Barbara Turf who took the position in 2008. A sofa that was on our doorstep a few weeks ago is now coming from who knows where. Maybe if I become a millionaire some day I can afford to decorate my house with Crate & Barrel. Essentially she told me that I should have been home to inspect the delivery, instead of having my nanny at home. They have great ideas for decorating with nice furniture but they are not cheap. The limestone table is left unfinished so that you can appreciate its natural state. I have bought a lot of stuff here, and the staff has always been pleasant and knowledgeable. I typically shop at high end retailers because I enjoy the level of service you receive. Shop Now: Staub Four Quart Dark Blue Round Cocotte, $149 (originally $443), I'd like to give a special shout-out to Fara and Tony who have gone so far above and beyond- they've turned my wife and I into C&B advocates. She told me that I'd have to repack the mirror (evidently, I am meant to go and buy packing supplies?) He was scheduled to be at my home between 7-9 AM on a given morning. 19. Save with Crate and Barrel coupons and promo codes for December 2020 on RetailMeNot. I highly recommend checking out their furniture sale if you're in the market. Greatly enjoy this location! LOL! If you return something defective (even if it's clearly a manufacturer defect), bring in your criminal defense team as they will insist you did it 2. This sleek coffee table—made from Turkish limestone and stainless steel—will instantly take your living room from drab to fab. They have some interesting pieces here, but it's hard to find a bargain. It's a bummer because I had such a great experience in the store and we are really happy with our furniture. The steps are very small,and when you step on, it's very easy to lose your balance, as it struggled to both my feet on the steps, but overall I do like Crate and Barrel as a whole! I worked with Mark in the furniture department and he helped me score a floor sample bed for half the listed price. Highly recommended. Second, what difference does it make if no one has complained about her in the past? After hours of furniture shopping and dealing with numerous stores, it was refreshing to find someone that made sure that we had the best product for our home! Crate And Barrel was first mentioned on PissedConsumer on Jun 10, 2011 and since then this brand received 82 reviews.. Crate And Barrel ranks 285 of 1470 in Furniture and Decor category. I recently purchased over 6k in furniture and household items with them. Plus note luxury service is about anticipation your client's needs and streamlining their experience. I have been shopping at this location for at least 15 years. The ladies in the store were not really happy when I wanted to exchange for a new one.

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